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Terms of Service

1. Product Licensing

The BigBox WordPress theme and all other products distributed by BigBoxWC, LLC unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 3.0 or later.

2. Warranty

Plugins sold and distributed by BigBoxWC, LLC are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Inasmuch as WordPress functions correctly on a clean install of itself, BigBox is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for BigBox. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using BigBox. Should conflicts occur with third-party software, we may provide support at our discretion.

3. Support

BigBoxWC, LLC sells and distributes BigBox and other products “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.

Support for plugins sold and distributed through BigBoxWC, LLC is only available for those who have an active, paid extension license.

Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.

Support and updates for BigBox are provided as long as BigBox is actively in development. Should any one of the following occur, BigBoxWC, LLC will no longer be responsible for providing support for BigBox:

  • BigBox is no longer actively developed as a viable product under the original owners.
  • BigBoxWC, LLC or the parent company is purchased or bought out by another company.
  • WordPress is no longer actively developed.

Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

4. Automatic Updates

Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available as long as the license key generated from the purchase is valid and active.

5. License Usage

BigBoxWC, LLC grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package.

Where the license package allows the software to be used on multiple sites the customer/license-holder may not on-sell the originally-purchased license key provided by BigBoxWC, LLC, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. BigBoxWC, LLC will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.

6. Product Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your file downloads. You can download the files by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.

7. Ownership

All plugins are property of BigBoxWC, LLC. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.

Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.

8. Website & Plugin Content

All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of BigBoxWC, LLC and may not be redistributed without permission or consent.

9. Price Changes

BigBoxWC, LLC reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

10. Refund Policy

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.

Refunds will be offered at our sole discretion and must meet all of the following conditions fully:

  • You are within the first 14 days of the purchase of the plugin.
  • Your issue(s) comes from not being able to install the theme properly or get the plugin to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • No refunds will be granted after the first 14 days of the original purchase whatsoever.
  • Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.

By purchasing products from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.

11. Email

BigBoxWC, LLC may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to BigBox updates. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

12. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

13. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.